Intelligent Case Management (ICM) is a secure web-based system that connects all participants involved in the claim management process. A virtual case folder encompasses all information relating to the claim. A task based workflow system ensures key activities are completed on time. A document repository allows any file to be uploaded and shared. A messaging system enables users to communicate information and issues related to the claim. A management reporting system will deliver pre-scheduled management reports direct to your email inbox. A performance dashboard tracks user performance to KPI's. The use of personalised roles and views ensures the process is optimised for each process and user type. A complete set of configuration tools enable super users to maintain critical system configuration data. A web service integration toolset is available to enable full integration with other enterprise applications.
Intelligent Supplier Management (ISM) is a secure web-based system that builds on the functions of ICM to connect the purchasers of services with their service providers. Analytics are used to select the most appropriate suppliers for a claim. A competitive tendering module lowers costs by maximising competitive tension between suppliers. Suppliers can offer discounts to agreed billing rates to secure more work. Workflow prompts ensure suppliers post regular updates on long running jobs. Online invoicing validates invoices at the point of entry ensuring that the invoices do not breach business rules or rates. A performance dashboard is used to track supplier performance relative to KPI's. A web service integration toolset is available to enable full integration with other enterprise applications and supplier systems.